Comments for Andrew Spittle

Comment on The apple pancake to end all apple pancakes by Part Time House Wife

Part Time House Wife — Sat, 11 Feb 2012 18:23:47 +0000

It LOOKS like it was fantastic! Wow nice job

Comment on New game: Power Grid by Andrew Spittle

Andrew Spittle — Wed, 08 Feb 2012 19:15:58 +0000

First time through is a few hours for explanation and everything. Once you get the hang of it probably ~90 minutes.

Comment on New game: Power Grid by Daniel Bachhuber

Daniel Bachhuber — Wed, 08 Feb 2012 19:11:31 +0000

How long is play time?

Comment on Avoiding easy by Avoiding easy | Andrew Nacin

Avoiding easy | Andrew Nacin — Wed, 08 Feb 2012 01:20:56 +0000

[...] Avoiding easy Posted on February 7, 2012 by Andrew Nacin If a feature or product were legitimately easy the user would not be writing in to support about how stuck they are. Sure, some percentage of users will find questions to ask about any interface. But do you want to start the conversation by assuming the user falls into that percentage? You venture to learn much more if you assume the software is wrong, not the user. — Andrew Spittle, “Avoiding Easy” [...]

Comment on New game: Power Grid by Andrew Spittle

Andrew Spittle — Mon, 06 Feb 2012 06:54:02 +0000

It’s a fantastic game if you enjoy fairly complex board games that can be a little slow going the first time through. There are a lot of things to understand as you go through it so a simple game it is not.

It’s a bit like Risk but it’s all development, no battling. Played it once earlier and twice tonight and am sold. Lots of fun and, handily, a game for 2-6 people.

Comment on New game: Power Grid by Scott Berkun

Scott Berkun — Mon, 06 Feb 2012 04:54:54 +0000

Review? Looks a bit like Risk.

Comment on Parking Lots as Public Spaces by Parking in Los Angeles | Andrew Spittle

Parking in Los Angeles | Andrew Spittle — Sun, 05 Feb 2012 02:48:18 +0000

[...] are astounding. Such sprawling parking kills the possibility for a dense, urban city. Earlier, “Parking Lots as Public Spaces.” 45.513804 -122.644971 Like this:LikeBe the first to like this post. This entry was posted in [...]

Comment on Avoiding easy by Lance Willett

Lance Willett — Thu, 02 Feb 2012 06:34:41 +0000

Reblogged this on simpledream and commented: "The best support is a conversation." So true.

Comment on Avoiding easy by Andrew Spittle

Andrew Spittle — Wed, 01 Feb 2012 22:20:04 +0000

Well put. I agree.

Comment on Avoiding easy by Jenia

Jenia — Wed, 01 Feb 2012 21:41:32 +0000

If someone comes to support, they often bring baggage with them – frustration, confusion, impatience. In addition to what you listed above, saying something is “easy” can be seen as dismissing the user’s feelings (because support about attitudes and perceptions as much, if not more, than about actual software). Dismissing the user’s feelings is the best way to alienate them. They feel truly supported when not only their technical problem is solved, but also when it’s solved in a friendly, compassionate, non-condenscending way. For me, that’s what “Happiness” in “Happiness Engineering” stands for.