Andrew Spittle

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Tag Archives: Google

Write the Docs: Ashleigh Rentz — The technical challenges of serving docs at Google’s scale

I’m at Write the Docs today in Portland and will be post­ing notes from ses­sions through­out the day. These are all posted right after a talk fin­ishes so they’re rough around the edges. Ashleigh started at Google in 2004 as a data cen­ter hard­ware tech­ni­cian. In 2010 she… Continue read­ing →

April 9, 2013conferences, documentation, Google, notes, Portland, Write the Docs

The pace of support

A story A while back my Google Apps email broke. I could still send and receive email through the web inter­face but all application-specific pass­words were not func­tion­ing. I spent most of a Monday try­ing var­i­ous steps. Nothing worked. I remem­bered that Google offers phone… Continue read­ing →

June 14, 2012customer service, Google, happiness, phone support, support

Google+: We Have a Bigger Problem

There are a set of tools we can use. But we don’t have to jump onto every new net­work that comes out, exclaim­ing “No No NO! THIS ONE changes every­thing!” Daniel Agee — “Google+: Should I Give a Shit?” — We Have A Bigger Problem.

December 13, 2011Google, social, software

Why Google cares if you use your real name

There’s a very sim­ple busi­ness rea­son why Google cares if they have your real name. It means it’s pos­si­ble to cross-relate your account with your buy­ing behav­ior with their part­ners, who might be banks, retail­ers, super­mar­kets, hos­pi­tals, air­lines. To con­nect with your use of cell… Continue read­ing →

July 27, 2011advertising, Dave Winer, Google, Scripting News

Google+ and importing identity

Thanks to an early invite from Raanan I played with Google+ over the week­end. I want to jot down one thought about how Google+ treats iden­tity. A sig­nif­i­cant bar­rier to entry for many social tools is find­ing the peo­ple you already know who are using… Continue read­ing →

July 7, 2011Google, identity, social, software, Twitter

The future of ana­lyt­ics prod­ucts. An epic run­down of var­i­ous ana­lyt­ics prod­ucts, what they offer, and what they lack. Google Analytics may be the mar­ket leader but for many large sites and com­pa­nies it may not be the best option.

March 29, 2011analytics, data, Google, Google Analytics, software

Leo Laporte — Buzz Kill

Leo Laporte is back to writ­ing on his blog: I should have been post­ing it here all along. Had I been doing so I’d have some­thing to show for it. A record of my life for the last few years at the very least. But… Continue read­ing →

August 22, 2010blogging, Dave Winer, Google, Leo Laporte, Twitter, writing
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