Mr. Happy mug
1
Tag Archives: happiness
Improving the worst experience
Quote
When we focus on our perfect customers and make sure they’re completely blown away from start to finish, it’s true that it generates grateful customers who love you through thick and thin, and cheerleaders bearing testimonials. But what happens when you improve the experience on the other end of the spectrum?
For example, instead of letting those ill-fitting customers hang around long enough to have bad experiences, you could figure out what they look like and reject them early and humanely, while also helping them find a better, happier solution.
Jason Cohen - Improving the worst experience.
St. Louis Happiness Team Meetup
Gallery
This gallery contains 27 photos.
I spent August 4th through the 11th in St. Louis with the rest of the Happiness Team at Automattic. We had a great time, got a lot of good things done, and enjoyed a couple Cardinals games against the Brewers. … Continue reading
The Customer Service Happiness Manifesto
The Customer Service Happiness Manifesto. John O’Nolan writes about how to approach customer service. Some terrific advice and details on how to communicate with and cultivate happy users.
Vienna
Gallery
This gallery contains 30 photos.
Had an absolute blast with the rest of the Happiness team during our week in Vienna. Got a lot of work done but had quite a bit of fun as well.
Smiley goes public
Aside
Smiley goes public: Now everyone can see how our customers feel about our customer support. 37signals now lets everyone see the 100 most recent ratings of support interactions. Really like the way it’s labeled the “Happiness Report.”
What we talk about when we talk about happiness
What we talk about when we talk about happiness. Our memory of happiness is determined by how we feel at the peak and the end of an experience. We should take the time to consider the broader implications happy experiences hold in our lives.
I, Reader
“I, Reader” is a great essay about reading, books, and digital devices. One of my favorite bits:
If you were to ask me what I thought I was doing in checking news sites on the internet as many as eight to 10 times per day, starting with the election in 2004, I would tell you I thought I was keeping myself safe. Especially late at night, I felt like I was on night watch for the forces that would eventually put George Bush back in power one more time. It felt like a vigil.
There is a Horse in the Apple Store
Frank Chimero saw a horse in an Apple Store. Everybody else was too busy looking at the shiny gadgets to observe something exceptional.
Join the people who can say, “I love doing this”
Another post from the consistently insightful Seth Godin:
Not only do I notice more fabulous, but it sure seems as though the creators of it are more engaged, dedicated and yes, joyful, than I can remember. If there was ever a moment to follow your passion and do work that matters, this is it. You cant say, “but I need to make a fortune instead,” because thats not happening right now. So you might as well join the people who can say, “I love doing this.”
