Write the Docs: James Socol — UX and IA at Mozilla Support, and Helping 7.2 Million More People

I’m at Write the Docs today in Portland and will be post­ing notes from ses­sions through­out the day. These are all posted right after a talk fin­ishes so they’re rough around the edges. James started things off after lunch. He works on support.mozilla.org and the Mozilla Developer Network.… Continue read­ing →

Write the Docs: Heidi Waterhouse — Search-first documentation: tags and keywords for frustrated users

I’m at Write the Docs today in Portland and will be post­ing notes from ses­sions through­out the day. These are all posted right after a talk fin­ishes so they’re rough around the edges. Heidi wrapped up talks just before lunch. She talked about search-first doc­u­men­ta­tion and how search-first… Continue read­ing →